Order Agreement

1. By making a bank transfer or EFT (Electronic Funds Transfer) You can make payments to any of our Akbank, Finansbank, Garanti Bank, İş Bank, and Yapı Kredi bank accounts (in TRY) via bank transfer or EFT.

2. Using your credit cards on our website You can make a single online payment or take advantage of online installment options from Akbank with all kinds of credit cards on our website. In online payments, the amount will be deducted from your credit card at the end of your order. In case of possible order cancellations or stock issues, a refund to your credit card will be processed within 3 business days.

3. Refund of Order Amount In case of cancellation of your orders for any reason, XXXXXX Limited Company will refund the product amount to your account and/or credit card within three business days. However, you need to provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.

4. Delivery We strive to ship the products you have ordered on the same day. For products with a lead time, the delivery time is 3 business days, as specified in the product details. In case of possible delays in delivery, you will be informed. To ensure smooth product delivery, please provide the address where you are located during the day as the delivery address. Your requests will be processed according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be sent with the XXXXXXXX courier company. Orders will be delivered to the courier company within 2 (two) business days at the latest after confirmation. Please consult our customer representative for different delivery conditions. Additionally, courier deliveries are only valid for Turkey.

5. Payment Tracking If the system cannot process the transaction for any reason, the visitor is informed of this situation after the payment page. In case of any errors in the specified address, the person who placed the order is contacted regarding the undeliverable order. The validity of the email address specified by our visitor is confirmed with the automatic email sent after the order is transferred. We have a responsibility towards both the customer and the bank we use for the credit card system for the realization of the delivery.

Please note! During shipment, open and check packages that you think may have been damaged in front of the authorized person of the delivery company. If you think there is any damage to the product, do not accept the product by preparing a report to the courier company. Once the product is received, the delivery company is considered to have fulfilled its duty. If the product is damaged: Send the report you have prepared to the fax number 0212 XXXXXXX and notify the situation to [email protected] email address. If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this email, you will help us in our work on the product.